Privacy policy

This policy explains what personal data the riseandheights.lu website collects, why, and how to exercise your rights. Tralux Immobilier undertakes to ensure that the collection and processing of this data comply with the General Data Protection Regulation (GDPR, (EU) 2016/679) and with the Luxembourg law of 1 August 2018 on the organisation of the National Data Protection Commission and the implementation of Regulation (EU) 2016/679.

Data controller

Tralux Immobilier S.A., 12, rue du Château d’Eau, L-3364 Leudelange, Luxembourg. For any question about your data: dpo@tralux.com or RGPD@demathieu-bard.fr.

Data collected and purposes

Apart from the server’s technical log (see below), the website only collects personal data through its contact form and the newsletter sign-up at the bottom of every page. The contact form asks for:

  • your last name and first name;
  • your email address and phone number;
  • your postcode and city;
  • your plans: buy to live in, buy to let, or office space;
  • and, if you wish, a date and time to be called back, and a comment.

This information is used to reply to your enquiry about the Rise & Heights development and, if you asked for it, to call you back.

If you tick the box “I would like to receive information from Tralux Immobilier”, your email address is also used to send you information. This box is never ticked in advance, and you can withdraw your consent at any time.

If you sign up for the newsletter, only your email address is requested: it is used solely to send you the Tralux Immobilier newsletter. Signing up requires ticking a box, which is never ticked in advance, and you can unsubscribe at any time.

When a form is sent, your enquiry is recorded with its date and the address of the page you are writing from, so that we know where the enquiry came from. Your IP address, browser and device are not recorded with it.

Like any website, the server of our host, OVH, keeps a technical log of visits (IP address, page requested, date and time, browser), used for the security and proper operation of the website, and kept for 2 years.

  • Replying to your enquiry and calling you back: steps taken at your request prior to entering into a contract (Article 6(1)(b) GDPR).
  • Sending you information or the newsletter: your consent, given by ticking the box provided (Article 6(1)(a) GDPR), which you can withdraw at any time.
  • Server technical log (IP address, page requested, date and time, browser): Tralux Immobilier’s legitimate interest in keeping the website secure and working properly (Article 6(1)(f) GDPR).
  • Video on the home page (YouTube): your consent, given by playing the video, as the note below it explains (Article 6(1)(a) GDPR).

Recipients

Your enquiries are passed on to the Tralux Immobilier sales teams in charge of the development: Heights for homes, Rise for offices. No personal data is passed on to third parties, except our parent company, Demathieu Bard.

The following also have access to the data, on behalf of Tralux Immobilier and only to run the website: the website host, OVH, and Mikado, the agency that builds and maintains the website.

Enquiries sent through the contact form are also recorded in Unlatch, the customer relationship management (CRM) software Tralux Immobilier uses to follow up enquiries about its developments. Unlatch processes this data on behalf of Tralux Immobilier.

If you play the video on the home page, YouTube (Google) receives your IP address and technical information about your browser. Google may process this data outside the European Union (see “External services”).

Some data may also be shared with the authorised departments of the parent company, Demathieu Bard, for the purposes of commercial follow-up and analysis of the Group’s business. The staff concerned are bound by a duty of confidentiality and only have access to the data strictly necessary to carry out their duties.

Retention period

Data about prospective customers is kept for a maximum of 3 years from the last contact. Newsletter data is deleted as soon as you unsubscribe.

Your rights

You have the right to access, rectify and erase data concerning you, to restrict or object to its processing and to data portability, and you can withdraw your consent at any time. To exercise these rights or to make a complaint about your data, write to dpo@tralux.com or RGPD@demathieu-bard.fr, or by post, with proof of identity, to:

Tralux Immobilier
Bâtiment Lhassa – 10A, rue du Château d’Eau
L-3364 Leudelange – Luxembourg

You also have the right to lodge a complaint with the National Data Protection Commission (CNPD), 15, boulevard du Jazz, L-4370 Belvaux, Luxembourg, if you consider that the processing of your personal data does not comply with the applicable regulations: cnpd.public.lu.

Cookies

From your first visit, the website sets a single cookie, “pll_language”, which remembers the display language (French or English) for one year. It is necessary for the website to work and therefore does not require your consent. The website sets no audience measurement or advertising cookies. If you play the video on the home page, YouTube may set its own cookies. Details are on the Cookies page.

External services

The map on the “The Neighbourhood” page displays OpenStreetMap map tiles: to show them, your browser downloads them from OpenStreetMap’s servers, which receive your IP address. No cookie is set when this happens. Fonts and all other content are served by the website itself.

The video on the home page is hosted by YouTube, a Google service. It is only loaded if you play it, from youtube-nocookie.com, YouTube’s privacy-enhanced mode, which limits cookies. YouTube then receives your IP address and may set cookies or store information in your browser, in accordance with Google’s privacy policy: policies.google.com/privacy.

Updates

This policy may be amended. Last updated: 27 October 2026.